Last updated: August 2026
Returns & Exchanges
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Eligibility
- Items must be returned within 14 days of delivery.
- Items must be unused, undamaged, and in original condition.
- Custom or personalized orders are non-refundable unless the item arrives damaged or defective.
How to Request a Return
Email us at storesupport@axanthicpython.com with your order number and a brief description of the issue. We’ll respond within 2 business days with instructions.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrived damaged, please email us within 7 days of delivery with photos of the damage. We’ll send a replacement or issue a full refund at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error on your order.
Contact Us
Questions? Reach us at storesupport@axanthicpython.com.